Ryanair
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Ryanair Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ryanair has 1.9 star rating based on 790 customer reviews. Consumers are mostly dissatisfied.
23% of users would likely recommend Ryanair to a friend or colleague.
- Rating Distribution
Pros: Cheap, Cheap flights, Cheap flight.
Cons: Poor customer service, Customer service, Impossible to get answer for problems at all.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ryanair has 1.9 star rating based on 790 customer reviews. Consumers are mostly dissatisfied.
23% of users would likely recommend Ryanair to a friend or colleague.
- Rating Distribution
Pros: Cheap, Cheap flights, Cheap flight.
Cons: Poor customer service, Customer service, Impossible to get answer for problems at all.67% of users think that Ryanair should improve its Customer Service.
44% of users say that they won't use Ryanair in the future for similar services or products.Recent recommendations regarding this business are as follows: "Terrible", "Don’t use go elsewhere", "Don’t book. Go with a customer who gives you visibility and customer care post booking", "Be careful of ryanair baggage policy", "No recommend can’t get receipts".
Most users ask Ryanair for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Additional Fees. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Ryanair Reviews
"Problem with online check in"
My friend can not fly. In the procedure of online check in, I marked just myself and wanted to buy just one insurance, but application doesn t offer that...
"False advertising"
I have booked a flight for August. With hold baggage advertised upon booking at £27.49/per person/flight. I was then charged £36.74/bag/flight. First time...
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Verified Reviewer |
Stansted, England
Impossible verification system!!!! I DESPERATELY NEED HELP
- Terrible service
Preferred solution: Deliver product or service ordered
Hopeless! Can’t get a human being!
User's recommendation: Terrible
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Verified Buyer |
Dublin, Dublin
Need a baggage claim refunded
- Was able to purchase a soft drink
- Did not have to check bags in portugal with ra
Preferred solution: Full refund
User's recommendation: Their bag dimensions are not true; do not be fooled.
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Verified Reviewer
Problem with check in
Flight to Alicante at 05.50 booked on my daughters actual 16th birthday. I booked her an adult ticket as she was 16 on the day of flight.
We were going out and returning on the same day so I did not want to add an additional £80 to the £340 I had already spent so did not pre book seats meaning I couldnt check in until 24 hours prior to flight. When I tried to check us in my daughters flight kept coming up with an error saying no adult in booking. I presumed this was because she was 15 on this day but 16 tomoriw.i rang the help line and was as told this was the case and that I would have to try again at midnight that they couldnt do it for me. I had to get up at 2am to be at the airport for 03.40 am so meant I had an hour and a half to get to sleep.
I was told if this did not work to screen shot the error and they would put a message in the booking regarding our phone call.
When I got to East Midlands airport I went to the Ryan air help desk. Whilst they did sort the check in for me he made a point of telling me that he would not charge me this time for check in quite a snotty manner felt this was very rude as I had successfully checked in the other 3 members of the party and it was not my fault I couldnt check her in and in fact I should have recieved an apology and no mention should have been made of being charged. It was of great inconvenience being told to try and check in at midnight for a 5.40 flight. I was shattered all day in what was a day trip to Alicante.
I found the guy at Ryan air could have been more sympathetic and most definitely apologetic. When I asked about what appeared to be a glitch in the 15/16 he said I should have booked her as a teen. But she was 16 on the day she flew so she was classed as an adult the day she flew. This problem will never happen to me again but it is surely a problem that needs looking at.
My friend took her daughter to Tenerife last year and her daughter was 15 when she left Uk and 16 during her Holliday.
She had difficulty checking in and rang the help line and they sorted it for her over the phone. My experience I felt was not dealt with correctly and I will be advising not to book around a 16th birthday
Preferred solution: Apology
User's recommendation: Don’t book to fly around a 16th birthday
“It was of great inconvenience being told to try to check in at midnight for a 5:40 flight.” How? You didn’t get up to try.
You also could have brought the web page up and left your computer on just this one time before you went to bed. You could have done the check-in when you got up. You were shattered?
Talk about dramatic. Your poor daughter.
Replying to
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dublin, Dublin
Jag har ett klagomål
- Service is good
- And there is no number to contact the main company
Preferred solution: Full refund
User's recommendation: I hope this problem does not happen again
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stansted, England
Refund enquirer
- Cheap airlines
- Somewhat reasonable pricing
- Hard to get through to
- Non responsive to my issues
Preferred solution: Full refund
User's recommendation: I don’t know if I will recommend to someone If I don’t receive my money back.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Refund
User's recommendation: I will have to receive my refund £100 back and I will recommend on the future.....
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Verified Buyer |
Milton Keynes, Milton Keynes
Claim
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Verified Reviewer |
Singapore, Singapore
Wrong name
Dublin, Dublin
Checked bag joke
- Dont fly
- Made us check uneccesarybaggage
Preferred solution: Full refund
User's recommendation: Don’t fly Ryanair.
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Verified Buyer
Lethargic customer care support
- Shame full
Preferred solution: Customer care not answering call
User's recommendation: Shame full airline
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Verified Buyer |
Clitheroe, Lancashire
Claim
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Verified Buyer
Can t find my booking
Preferred solution: My problem solved
User's recommendation: Do not use RYANAIR
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stansted, England
Double charged for a flight
Preferred solution: Full refund
User's recommendation: Non
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Verified Reviewer
Bought extra baggage by mistake
Preferred solution: Refund many for extra baggage which I bought by mistake.
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Verified Reviewer
Change flight dates
Preferred solution: To move my flight.
User's recommendation: Don’t even bother.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Petaling Jaya, Selangor
Incomplete booking/ Pending payment failed for reference "RWLHWK"
Hello ,
Explaining the issue in my incomplete booking STEP BY STEP below. Looking for a proper and faster solution.
I have TRAVEL CREDITS(TC) to use against reservation CEVBFJ & XJ1KHQ (asked RyanAir for refund due to miscarriage of my wife that time ).
Got these credits on 15th March and have been asked to use by 15th September 2023 (Please attachment)
According to the RyanAir email, Called support (+441279****95) to use TC and Booking has been confirmed on call for reservation RWLHWK on Tue, Sep 12, 10:29AM using "CEVBFJ" but there was some issue with "XJ1KHQ" so she asked me to call after couple days to pay the pending amount against TC "XJ1KHQ".
Have called to RyanAir support on 14th Sept to same number, Asked to apply "XJ1KHQ" against the pending amount for new booking reservation "RWLHWK".
But they said still there is some issue which is escalated to higher authority. But to complete the booking I should pay the pending amount 135.31 Euros ASAP.
Pending Payment is sent on Sat, Sep 16, 4:07PM. Have tried for payment via my two of my credit cards. But it failed with ERROR .(Error screenshot attached).
NOTE: Have tried multiple time for payment since Sept.
16th 2023. Tried in different Browser like Chrome, Edge , Mozilla by clear cache 7 cookies and incognito mode. Tried in different machine (two laptops, and one mobile app). But found error message "oops, something went wrong.
Please check your payment and try again".
Called support (+441279****95) sever times (2h+ calls , very costly for me) , they suggested to try again, they asked to have web chat.
When I did web chat , they suggested to complete the booking by calling to customer support.
Now this has been in a loop , where I found VERY IMMATURE level of support without any proper solution and kept me guessing on my future travel.
Please see attachment for more details.
Resolve this ASAP as I have to plan my travel accordingly.
Please call me if you need more details. Escalate to higher management if possible.
Regards
Rasmi Mohapatra
Mobile : +324********
- Cheap airlines
- Very immature customer support
Preferred solution: Confirm and complete the current booking with reference : "RWLHWK" Agents should be proactive to resolve the booking and monetary related issues swiftly.
User's recommendation: Be careful while booking and doing payment with RyanAir.
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Please refrain from the all capital letter format ; it is antagonizing even to those who may have otherwise agreed with you. It is meant to antagonize your subject because it is the written equivalent to screaming in someone's face. Don't scream at me, please.
They are clearly just stressed and frustrated, don't be so sensitive HAHA its not aimed at you.
Their point still stands! Stop typing in ALL CAPS! Generally, the people who do that are new to the internet and ignorant.