Anonymous

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Verified Buyer
| map-marker Slough, Slough

For my booking

Ryanair - For my booking
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Can you please send me confirmation for my flight to Luxembourg because i have just booking number but not confirmation,i booked the flight on 6/04/24at 18 :20 minute,i have to travelling to Luxembourg on 16/04/24 my flight its Tuesday at 11 from standard arepont,please send it today or tomorrow for me to get ready
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User's recommendation: Can send my confirmation

Leigh Ann O

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Flight cancelled

Ryanair - Flight cancelled
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My reservation number is NDVMVB. I need a refund on my flights asap.

I cannot change my flights or get a refund. It will only let me go so far. I cannot speak to anyone on the phone. The automated service just sends a link that goes nowhere.

I have spoken to Molli bots til I am blue in the face. I need to speak to someone, an actual person. I will have to go to a red fm to see if anyone knows how I can get through to you if I dont hear anything soon. I am running out of time to sort accommodation as Ive had to cancel that too because the other airports are hours away.

My phone is 083882****.

Please get someone to call me in person. Thankyou Leigh Ann

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Loss:
$1890
Pros:
  • Cheap flight
Cons:
  • Cant talk to a person in the company

Preferred solution: Full refund

erin r Iad

Disgusting service and now wont let me submit refund

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Ryanair - Disgusting service and now wont let me submit refund
no help from ryan air and they saying things are solved things are not solved i have been dismised majorly and had rude people
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Loss:
$218
Cons:
  • Rubbish customer service

Preferred solution: Full refund

User's recommendation: dont book here

Resolved
Margaret M Spl

Resolved: I have a query regarding my compensation

Ryanair - I have a query regarding my compensation
I was compensated for my three hour delayed flight from Stansted to Cork on 17th March24 on 19th March24 Ryan air said I would receive a payment of £213.80 pounds it would take up to ten days its now seventeen days and I have not received it. My reference number for the claim 4680****.
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Preferred solution: My compensation please.

Resolved
Beata T Aku

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Verified Reviewer

Resolved: Bought extra baggage by mistake

Ryanair - Bought extra baggage by mistake
Hi I bought extra baggage by mistake . Flight details are reference VNFKST do Gdańsk Depart 17 march - 08.20 . Could l get refund for extra luggage-20kg ? Thank you . Kind regards Beata Tuzimek
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Preferred solution: Refund many for extra baggage which I bought by mistake.

Sung Vwr

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Verified Reviewer
| map-marker Dublin, Leinster

Flight got cancelled

Ryanair - Flight got cancelled
Need to get a refund my flight got cancelled from Cork to malaga spain.if you could please contact me as soon as possible
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User's recommendation: Not looking good can't get this sorted

Marsela Quh

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Verified Reviewer
| map-marker Mijas, Malaga

Issue still unresolved

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Ryanair - Issue still unresolved
My flight for Nov has been changed to different time 8.30 am which does not suit us We were not advised of change and contacted them so have been told will only get email 60 days before date to fly !! This now means we cant book another flight as dont know if this will also change Not happy very poor on Ryan air
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User's recommendation: If you can fly with other airline do

Sung Vwr

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My flight got cancelled

Ryanair - My flight got cancelled
My flight to malaga got cancelled I need to get a refund but can't seem to contact by phone can u call me please 087469****
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Preferred solution: Full refund

Linda C Dop

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About flight booked I paid for. Leslie Welburn for flight to Glasgow in Sept. He hasn't received confirmation. Or reference booking number. What is going on please

Ryanair - About flight booked I paid for. Leslie Welburn for flight to Glasgow in Sept....
My partner, Leslie Welburn, booked a flight this morning for September to Glasgow and I paid for the flight. He has no confirmation of booking or flight reference. Please, what is going on? Linda Cooper.
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Cons:
  • Unable to get hold of anyone

Preferred solution: Deliver product or service ordered

User's recommendation: Doubtful

Astrit L

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Verified Reviewer
| map-marker Stansted, England

Refund enquirer

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Ryanair - Refund enquirer
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I have paid for my flight twice. I want back my £100 ASAP please. On 7th November was my flight and I have to go on 8th November.
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Loss:
$130
Pros:
  • Somewhat reasonable pricing
  • Cheap airlines
Cons:
  • Non responsive to my issues
  • Hard to get through to

Preferred solution: Full refund

User's recommendation: I don’t know if I will recommend to someone If I don’t receive my money back.

Resolved
David B Ngl

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Supporter

Resolved: I need to know the phone number of the airport transfer firm I have booked with Ryanair in case of a 'no show' in Portugal.

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Updated by user Jun 13, 2024

Company fixed the issue and I have been provided with apology. Went to the airport transfer company.Couldn't get through to Ryanair both customer support numbers useless

Original review May 14, 2024
Both helpline phone numbers do not work. The automated Chat line is useless. I need to speak a human being! I have the App., but there is no way I can find of obtaining an answer to my question.
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Pros:
  • Cheap
Cons:
  • Lack of empathy and poor customer service

Preferred solution: An answer to my query.

User's recommendation: Use a different company

Ciaran Q

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Verified Reviewer
| map-marker Dublin, Dublin

Flight change not accepting

Ryanair - Flight change not accepting
Ryanair - Flight change not accepting - Image 2
Have proof of Error on Ryanair's behalf and was told unfortunately can't help me and told me to go on to website onlineforum.ryanair.com to make another request, which can take anything up to 7 days for reply, my flight is out on Saturday week and looking to change flight home from Saturday to Sunday night, tried on 2 different days to change, now looking for 580 for flight changes
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Preferred solution: Deliver product or service ordered

Ciaran Q

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Verified Reviewer

Flight change not accepting

Ryanair - Flight change not accepting
Ryanair - Flight change not accepting - Image 2
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Been told,that they apologise for error in system, its fixed now, instead of paying 60 for flight change, would be 45, but I'd have to pay fare difference, but when I attempted twice, there was no fare difference, I've pictures which they've seen, but basically told me tough
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Preferred solution: Deliver product or service ordered

Astrit L

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Verified Reviewer
| map-marker London, England

Refund

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Ryanair - Refund
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I lost £100 for the flight that I have to pay twice, that isnt good who you tried costumers . I want my refund £100 back please.
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User's recommendation: I will have to receive my refund £100 back and I will recommend on the future.....

Flamur R

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Verified Reviewer
| map-marker London, England

Hi I have lost the contact details and I open again with same email but different password but I cannot find the ticket I have booking months ago for may and july pls help me

Ryanair - Hi I have lost the contact details and I open again with same email but...
Pls help me to find a ticket for may and july pls I have lost my contact details but I have open with same email but different adress
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