Ryanair
Reviews and Complaints
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Verified Reviewer |
Faro, Faro
I want to Cancel my booking please
Hi , I want to cancel my booking. Please help me for cancel and refund.
Thanks
I was booked today by Esky . Could cancel my booking flight.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ballymena, Mid And East Antrim
Change age
So, I got the names of the passengers wrong. Minka Simeonova should have been 16+ years old and Vanessa Simeonova should have been 12-15 years old.
User's recommendation: I need to change the age or name
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Verified Reviewer |
Leeds, England
They changed my name on system ,from my gmail
My name became A. instead of my full name, and they won't allow me to change it back so I can fly.
So, if my Gmail was 'pink panther,' that's what my ticket would say even though I booked with my full name. I called three times. The flight was 79 EUR with a 20kg checked in luggage and the name change is 160 EUR.
It's ridiculous! They just don't want to help me.
- Cheap flights
- Making cheap fare expensive by tricking people
Preferred solution: Full refund
User's recommendation: Avoid. Check your name before u do ur own check in, they are tricking people to charge extra
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Verified Reviewer |
Dublin, Dublin
Cant resolve even the most basic of tasks
All I want is a copy of my inflight receipts. Both versions of the automated portal don't work.
I spent 2 hr. 16 min speaking to various representatives who then tell me to submit an online form which does not match the type of query at all.
Why does this have to be so painful? I'm not giving up; I will keep wasting as much of their time as they have mine.
- Depressing
- Sly
- Greedy
Preferred solution: copy of receipts
User's recommendation: Go shut your hands in a door. It achieve more than engaging with these people.
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Verified Reviewer |
Ljubljana, Ljubljana
One way card
KMT1RV
I buy teo way card, i need just ona way to back to Slovenia. Is it possible?
Please let me know if it is possible.
Thank you
User's recommendation: Ona way
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Verified Reviewer |
Reus, Catalonia
Flight got cancelled need a quick chat
Not good so far
All flights were cancelled. We were going to Malaga for a stag party. When I was last talking to you, I was told I could spend on other flights.
- Lovely staff
Preferred solution: Full refund
User's recommendation: Ok so far
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Verified ReviewerWant to change flights for a year from now
I need to speak to somebody and the line went dead.
I want to change my flights to the same time next year.
Preferred solution: My flight rearranged for next year
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Verified Reviewer |
Anchorage, Alaska
Better decision making
Account verification failed. The identification provided has already been used to verify an account.
Please try again using a different document.
Hi, I just don't know why my verification failed this time because I've been travelling last year with you. Thank you, Rida.
- Good service
Preferred solution: Apology
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Verified ReviewerI was not allow to fly 15th of February.
I was supposed to fly from the UK to Dublin because I hold a Nigerian passport. Though I have a permit to live in the UK.
Preferred solution: Full refund
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Verified ReviewerRefund my tickets
Hello, I would like to refund my ticket. I accidentally bought 3 refundable tickets from Eindhoven to London Stansted on the 28th of June under the names David de Jonge, Tiddo de Jonge, and Estelle de Jonge.
I booked it through eDreams, and they gave me my reservation number, which is 226********, but when I fill it in to find my number on the Ryanair app, it doesn't work because it says the number is too big. However, that is the only reservation number I have received.
It said the flights were only 36 a piece, and $280 went off of my bank account. I need that money back!
- Cheap
- Scam you
Preferred solution: Full refund
Torrevieja, Alicante
Resolved: Manage my booking
Trying to manage my booking and getting the runaround. You say my email/password is incorrect but its not.
Cant get to speak with a real person to solve it and I am not proficient enough to figure it out. How about you contact me 003538****9066
Patrick Barrett
Brussels, Brussels Capital
I can't pay a bag
Called the Rynair customer service kept me for over 75 minutes finally I have to hang up as couldn't wait any longer.
User's recommendation: Try another airline as it's all about hidden charges booked the flight for £198 and ended up paying a total of £370 until I made it to the plane !!!
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Verified Reviewer |
Birmingham, England
Refund flight
I was not allowed to fly because I hold a Nigerian passport. From UK to Dublin. I a email there where no response
Preferred solution: Full refund
User's recommendation: I am not sure
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy call was not recieved therefore i cant give a review
I booked a flight a few hours ago and I'd like to change a booking name. It says that it's free within 48 hours; however, it's still charging me 115 euros.
How do I solve this? My booking reservation number is PSGG2N.
Preferred solution: Help to change a name for a booking before 48 hours. The app is still charging me eventhough it says its supposed to be free
Only by formal complaints (for example consumer office) something could be achieved. "Tyranair" has plenty of lawsuits, court orders in favour of the travelers and yet, they keep with their shady and illegal practices.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Poznan, Greater Poland
Unfair treatmant contacting BBC stilling from customer
I was unfairly charged for my small suitcase. I have been your customer for 20 years and I fly with this suitcase all the time.
The suitcase is the right size, even smaller, and it fits in the cabin. It was never a problem until your frustrated worker picked on me and was extremely rude. I am a past cancer patient and he made me extremely stressed for no reason and told me to pay 60. This absolutely stole my money.
I was so stressed that I had to go to the hospital after the flight. I want this man to be fired and my money back. I will contact the BBC and Sky News. I have witnesses.
Flight date: 26.10.2024, London Stansted to Poznań. Other passengers have huge bags and wasn't stop. I fave the bag that feets and was church and treated without respect. Zero people skills, terrible behaviour, customer service, misleading una abuse!
I fly with the same siutcase week ago from the same airport to Poland and it was fine as always. I want my money back!!!
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Agreed 100 with your recommendation. Only by formal complaints (for example consumer office) something could be achieved. "Tyranair" has plenty of lawsuits, court orders in favour of the travelers and yet, they keep with their shady and illegal practices and not an easy, efficient customer support.