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Ryanair

www.ryanair.com
What is your customer experience with Ryanair?

Ryanair Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Ryanair has 1.8 star rating based on 1141 customer reviews. Consumers are mostly dissatisfied.

  • 19% of users would likely recommend Ryanair to a friend or colleague.

  • Rating Distribution
  • Pros: Cheap, Cheap flight, Cheap flights.
    Cons: Poor customer service, Customer service, Bad customer service.

View full overview ›

Media from reviews

Ryanair - Problem flight
Ryanair - Problem flight - Image 2Ryanair - Problem flight - Image 3Ryanair - Problem flight - Image 4Ryanair - Bag check in horrendousMy Ryanair flight FR 1792 from Luxembourg to Lisbon is missing and wrong info by staffRyanair - Have to split and change the flight
View all media ›

What Users Say About Ryanair?

20%

of Users recommend avoiding Ryanair.

Don't book with this airline at all. Seriously save yourself the trouble and headache.

Don’t fly Ryanair if you can avoid it.

18%

of Users highlight issues with customer service.

No hope of getting through to a customer service agent.

So hard to get in touch with.

14%

of Users warn about hidden charges and misleading information.

Be careful before booking the flight with Ryanair due to no chance to change the flight if you have an emergency.

They make it very hard to make a claim for delayed flight.

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Peter T Wug

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund problems

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Ryanair - Refund problems
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Ryanair delayed the flight I was booked on with my wife. I contacted them with plenty of notice to change my flight to the next morning.

I was guaranteed I wouldn't be charged any extra for this, as it was their fault and a very late departure, and they recognised I would not be able to make it on time as I had no way to get there at the late change time. Our conversation was recorded and monitored, and they have it all on record and told me I wouldn't be charged any extra fees, either for a change of flight or for the price difference.

I would appreciate the money being refunded as soon as possible, as I have rent to pay. Regards, Peter Thompson.

View full review
Loss:
$180
Cons:
  • Fraudsters

Preferred solution: Full refund

1 comment
Guest

Get ready to anything happen, at any level with them. Despite their mostly not affordable, nor reasonable prices, they always find new ways to over charge you, extra, despite illegal practices.

Tyleah Stj
map-marker Portocolom, Balearic Islands

The wordt possible. Could not speak with an agent and I have been trying for ages

Partial refund for my daughters flight who is a minor and to make sure her de Rauls have been corrected by the bot I was changing with

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User's recommendation: Do not book with this company! They do not have a customer service

Domas S Rww

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Verified Reviewer

Flight problems

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Updated by user Mar 31, 2025

Visiškai nieko nepadeda

Original review Mar 28, 2025
sveiki, skridau su jusu oro linijomis ir manes neyleido pavelavus 4 minutes, gavau pirkti kita skrydi! Sumokejau 400eur, kito skrydzio reikeja laukti visa nakti toks jusu poelgis yra pasibaisetinas, visikai neatsizvelgta y klienta!

Lipant y lektuva man pasidare blogai isejau y toleta, gryzus pasake daktare, kad tai virusas, visus israsus issiimsiu ir taip nepaliksiu, nes buvo veluota tik kelios minutes! baisu kaip galima taip elgtis su zmonemis, man pasidare blogai!

su visomis instancijomis susiekta, pasake negalima taip elgtis! nuostolis 400eur uz kita skrydi ir dar praleista naktis oro uoste, visiskai nera jokio supratingumo, nepaliksiu sito ivikio taip:) mano drauge jau ilipo y lektuva ir jai leido gryzti atgal taipat atidejus skrydi, tai uztruko daug daugiau laiko, nesuprantu jusu sistemos, visikai nepateisintina ir pasibaistina kaip galima taip elgtis!!!?!?
View full review
Loss:
$500

Preferred solution: Full refund

Prof.Dr.Ahmed E

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

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Verified Reviewer
| map-marker Bishops Stortford, England

Shocking Discrimination & Fraud by Ryanair at London Stansted – Avoid at All Costs!

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Contains 3 confidential files for company representatives

I am writing this detailed complaint to share my horrific experience with Ryanair at London Stansted Airport on February 7, 2025, before Flight FR6199 to Hahn at 21:05. Ryanair's staff were aggressive, manipulative, and discriminatory, creating an unacceptable and humiliating situation that left my wife and me deeply distressed.

Discriminatory Treatment & Unjust Charges:

When my wife and I reached Gate 48, we noticed that every other female passenger was allowed to carry a handbag in addition to their main cabin bag. However, when my wife proceeded with the same, she was singled out and forced to pay £60 for her handbag, while others passed freely without additional charges.

We immediately asked fellow passengers if they had paid extra for their handbags, and every single one confirmed that they had not. This proves that Ryanair's baggage policy was selectively and unfairly enforced in our case, which is clear discrimination and a violation of fair customer treatment.

Aggressive Staff, Verbal Harassment & Public Humiliation:

When I politely questioned the charge and asked why my wife was being treated differently from other passengers, Ryanair's staff became extremely aggressive. They started shouting at us in front of everyone, creating an intimidating and embarrassing scene.

One blonde female employee went even further and publicly accused me of lying, loudly stating that I not my wife's husband. This was an unfounded, offensive, and completely inappropriate claim, and despite both my wife and I insisting otherwise, she mocked us in front of colleagues and passengers.

This public humiliation was unprofessional, unethical, and unacceptable. An airline should train its staff to assist passengers, not publicly shame them.

Manipulation, Threats & Possible Fraud:

In an effort to comply, I offered to place my wife's handbag inside my backpack, which would have fully adhered to Ryanair's baggage policy. However, the staff refused this reasonable solution, insisting that we had to pay the £60 charge.

They repeatedly threatened that we would not be allowed to board if we did not pay immediately. Feeling pressured, humiliated, and out of options, we were forced to pay.

Despite paying the fee under duress, we were denied a receipt for the payment. This raises serious concerns about fraudulent activity, as passengers should always receive a receipt for any additional charges. This unaccounted-for transaction was deeply suspicious and unprofessional.

Emotional & Physical Distress Caused by Ryanair's Staff:

Due to the aggressive intimidation, unfair treatment, and public shaming, my wife's blood pressure spiked dangerously high, leading to serious stress-related health issues. The entire situation was emotionally distressing and left us shaken.

Additionally, this was not just any flight for me. I was travelling for an official business trip as an invited speaker at the IoT Tech Expo in London, representing BMW as a Professor of Informatics & AI and Product Manager. Instead of preparing for my professional engagement, I was forced to endure harassment, threats, and intimidation at the hands of Ryanair's staff. This damaged my professional focus and negatively impacted my trip.

Ryanair Must Be Held Accountable!

This was not just an isolated case of bad customer service - this was outright harassment, discrimination, and unethical business behaviour. Ryanair's staff abused their authority, mistreated paying customers, and potentially engaged in fraudulent charging practices.

My Demands for Resolution:

1. Immediate refund of the £60 unjustly charged.

2. Formal disciplinary action against the responsible Ryanair employees, including Andrew Crane and the blonde female staff member.

3. A written apology from Ryanair, acknowledging the wrongful treatment and distress caused.

4. Compensation of £5,000 per person (£10,000 total) for the emotional distress, health impact, and reputational harm caused by Ryanair's unprofessional and aggressive behaviour.

Ryanair, Do You Think This Behaviour is Acceptable?

I demand an explanation from @Ryanair for why their staff feel entitled to mistreat and intimidate paying customers. How many more passengers have been bullied into paying unfair charges? How often do gate staff get away with this behaviour?

If Ryanair fails to respond appropriately, I will escalate this complaint to:

UK Civil Aviation Authority (CAA)

European Consumer Centre Germany (EVZ)

German Luftfahrt-Bundesamt (LBA)

Legal authorities for discrimination, harassment, and fraudulent business practices.

This must stop! Passengers deserve fairness, transparency, and respect - not threats and intimidation. Do not fly Ryanair if you expect to be treated fairly and with dignity!

#Ryanair #WorstCustomerService #Discrimination #Fraud #ConsumerRights #Scam #AvoidRyanair #AviationMistreatment

View full review
Loss:
$350
Cons:
  • Unfair policies
  • Avoid ryanair
  • Poor service

Preferred solution: Full refund

User's recommendation: Never again

1 comment
Guest

Another example of them, ruining your experience.

Vasilije S Raf

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Flight Availability

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Ryanair - Flight Availability
Ryanair - Flight Availability - Image 2
Contains 4 confidential files for company representatives
Original review updated Jan 26, 2025

Hi. We were supposed to have a flight to Manchester on January 24, 2025.

We couldn't get on the flight because of a devastating and life-threatening storm. On Knock airport website, we found information that the flights may only start at 2:45 p.m., our flight was at 2:30 p.m. so we did not expect that the flight would be made. In addition, buses did not run and transportation was prohibited on the advice of the Guard and the institutions.

Please refund our money so that we don't have to send this email to the inspectorate.

Thanks. My details NEDELJKO SKENDER 6 millrace Crescent Donegal Town- VASILIJE SKENDER 6 millrace Crescent Donegal Town.

View full review
Loss:
$250

Preferred solution: Full refund

User's recommendation: Really watch out for the flights because this company will do anything to keep your money..

Mary W Xgf

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Verified Reviewer
| map-marker Birr, County Offaly

Bag check in horrendous

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Ryanair - Bag check in horrendous

I paid priority , 40 euro each way to carry on a ten kg. It did not fit by so had to pay 75 euro to a rude Ryanair employee who told me to call someone to pay it for me when I suggested I might not have the money.

I then on my return had to pay another 35 euro. 190 euro to carry an 8kg bag as I weighed it. Two elder people had to pay 150 and again not treated with kindness.

I have used Ryanair all my life, I have respect for their policies,7 but common sense should go both ways. I did not have any problem with any of the lovely staff on board.

View full review

User's recommendation: Put everything in the hold as priority means nothing any more.

Geraldine C Hvs

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Verified Reviewer
| map-marker Gorteen, Sligo

Refund due to broken foot didn’t answer the phone

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Ryanair - Refund due to broken foot didn’t answer the phone
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Ryanair - Refund due to broken foot didn’t answer the phone - Image 5

My daughter had an accident in dancing and broke her bone in her foot. I'm due to travel on the 28th of March and return on the 29th of March, and the doctor said she has to wear a boot and use crutches as well, and cannot travel.

Could you please help me out and give us a refund? I have the letter here and pictures of her wearing the boot.

View full review
Pros:
  • Hopefully i can get this issue resolved fast

Preferred solution: Full refund

Vikramjit S Dnh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Warrington, Warrington

My Ryanair flight FR 1792 from Luxembourg to Lisbon is missing and wrong info by staff

My Ryanair flight FR 1792 from Luxembourg to Lisbon is missing and wrong info by staff

I was supposed to go from Luxembourg to Lisbon but I don't know why I missed my flight because I have 4 years of experience traveling all over Europe, I have never missed a flight, like every time I reach my flight on time, the staff told me gate number B 10, I kept waiting there, then I asked a security person there, they said that your flight is from gate no. A 19 but by then it was late, my flight had already taken off, so I request that my money be refunded or my flight ticket be rebooked, I am still waiting at Luxembourg airport.

View full review
Andriqna D

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Verified Reviewer
| map-marker Sofia, Sofia-Grad

REFUND

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Ryanair - REFUND

I was supposed to get a refund from 09.02.25 and until this day, I'm still waiting for 22.02.25 because I was charged without reason. There is still nothing.

I will never, ever use Ryanair. Thank you very much for wasting my time and money.

View full review
Loss:
$110
Pros:
  • Non
Cons:
  • No legit customer service only robot chat unacceptable

Preferred solution: Full refund

Anonymous
map-marker Fes, Fes

Loss of paid seat

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Ryanair - Loss of paid seat
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Ryanair - Loss of paid seat - Image 3

Losing a paid seat has caused me a lot of harm, being away from my family and comfort. When I asked a flight attendant, she told me that my plane had been changed and that this number was not on the plane at all.

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User's recommendation: Do not reserve seats

Aldrin Hsy

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Verified Reviewer
| map-marker Dublin, Leinster

Have to split and change the flight

Ryanair - Have to split and change the flight

We are flying 4 people on 30th of March , one person can flight on that day only, other 3 persons have to change the flight to another day

View full review
Kalon Cwk
map-marker Dublin, Leinster

Cancel flight

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Ryanair - Cancel flight

Cancel my holiday flight Cancel my holiday flight Cancel my holiday flight Cancel my holiday Cancel my holiday flight

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User's recommendation: Cancel flight

Tamyia Dig

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Verified Reviewer
| map-marker Faro, Faro

I want to Cancel my booking please

Ryanair - I want to Cancel my booking please

Hi , I want to cancel my booking. Please help me for cancel and refund.

Thanks

I was booked today by Esky . Could cancel my booking flight.

View full review
Kolyo S Dqn

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Verified Reviewer
| map-marker Ballymena, Mid And East Antrim

Change age

Ryanair - Change age
Contains 1 confidential file for company representatives

So, I got the names of the passengers wrong. Minka Simeonova should have been 16+ years old and Vanessa Simeonova should have been 12-15 years old.

View full review

User's recommendation: I need to change the age or name

Airline Expert Talks

Airlines making masks optional | How to travel safely this season?

Airlines making masks optional | How to travel safely this season?

May 25, 2020

Is it safe to not wear a mask on a plane? Jamie Larounis, a travel expert with The Forward Cabin, explains the new mask-optional policy, its impact on airlines and passengers, and whether COVID testing is required.

Jamie Larounis
Jamie Larounis

Jamie Larounis is a travel industry analyst with the Upgraded Points who shares tips on hotels, airlines, trains, and loyalty programs.

Elena A Zle

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Leeds, England

They changed my name on system ,from my gmail

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Ryanair - They changed my name on system ,from my gmail

My name became A. instead of my full name, and they won't allow me to change it back so I can fly.

So, if my Gmail was 'pink panther,' that's what my ticket would say even though I booked with my full name. I called three times. The flight was 79 EUR with a 20kg checked in luggage and the name change is 160 EUR.

It's ridiculous! They just don't want to help me.

View full review
Loss:
$80
Pros:
  • Cheap flights
Cons:
  • Making cheap fare expensive by tricking people

Preferred solution: Full refund

User's recommendation: Avoid. Check your name before u do ur own check in, they are tricking people to charge extra

1 comment
Guest

Agreed 100 with your recommendation. Only by formal complaints (for example consumer office) something could be achieved. "Tyranair" has plenty of lawsuits, court orders in favour of the travelers and yet, they keep with their shady and illegal practices and not an easy, efficient customer support.

Madina Mwv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ljubljana, Ljubljana

One way card

Ryanair - One way card

KMT1RV

I buy teo way card, i need just ona way to back to Slovenia. Is it possible?

Please let me know if it is possible.

Thank you

View full review

User's recommendation: Ona way

Kenneth H Zdz

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Verified Reviewer
| map-marker Reus, Catalonia

Flight got cancelled need a quick chat

Ryanair - Flight got cancelled need a quick chat
Ryanair - Flight got cancelled need a quick chat - Image 2
Ryanair - Flight got cancelled need a quick chat - Image 3
Ryanair - Flight got cancelled need a quick chat - Image 4
Updated by user Mar 01, 2025

Not good so far

Original review Feb 27, 2025

All flights were cancelled. We were going to Malaga for a stag party. When I was last talking to you, I was told I could spend on other flights.

View full review
Loss:
$400
Pros:
  • Lovely staff

Preferred solution: Full refund

User's recommendation: Ok so far

About

Related Companies

Ryanair Denmark

Summary

Ryanair is Europe's largest low fares airline. The company operates 32 bases and 800+ low fare routes across 26 countries, connecting 146 destinations since 1985. As of May 2009 Ryanair operated a fleet of 190 new Boeing 737-800 aircraft with firm orders for a further 102 new aircraft . Ryanair currently employs a team of more than 6,000 people. The customer service of the company is available at 0818 30 30 30. Company's lines are open Monday through Friday from 9:00 to 17:45 GMT. If one has problems using the site or needs assistance when booking online and would like to speak to an agent he should call 1550 92 70 30 (at 0.95 per minute).

Ryanair reviews and complaints

Ryanair is ranked 147 out of 908 in Airlines and Air Transport category

Area Served

Europe, UK

Payment Methods

MasterCard

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