Ryanair

When we went to book in at the desk, there was a massive queue. We were there about two and a half hours before our flight time.

I was concerned as it was getting close to our flight time. One of your floor assistants called out Exeter. When I went to see her, I informed her I was on the Exeter flight. She firmly told me to go back to my suitcase in the queue, which I did, and waited with my partner.

Meanwhile, we saw they opened, I believe, desk 65. About 10 people went to it; I think they were given correct information for the booking to Exeter. By the time we booked in and our case, we went straight to the flight desk, but the flight had left. Why wasn’t an announcement made to go to desk 65?

Why was I misinformed by the Ryanair assistant? My original booking number was AQYQTD. After missing our flight, I went back to the Ryanair desk, explained what happened, and I filled out a complaint form, P-193270. As there were no further flights out that day, I had to pay for two further seats costing 200 euros; I have the receipt.

I then had to collect my luggage. I was booked on the return flight FR2796 the following day.

sveiki, skridau su jusu oro linijomis ir manes neyleido pavelavus 4 minutes, gavau pirkti kita skrydi! Sumokejau 400eur, kito skrydzio reikeja laukti visa nakti toks jusu poelgis yra pasibaisetinas, visikai neatsizvelgta y klienta!

Lipant y lektuva man pasidare blogai isejau y toleta, gryzus pasake daktare, kad tai virusas, visus israsus issiimsiu ir taip nepaliksiu, nes buvo veluota tik kelios minutes! baisu kaip galima taip elgtis su zmonemis, man pasidare blogai!

su visomis instancijomis susiekta, pasake negalima taip elgtis! nuostolis 400eur uz kita skrydi ir dar praleista naktis oro uoste, visiskai nera jokio supratingumo, nepaliksiu sito ivikio taip:) mano drauge jau ilipo y lektuva ir jai leido gryzti atgal taipat atidejus skrydi, tai uztruko daug daugiau laiko, nesuprantu jusu sistemos, visikai nepateisintina ir pasibaistina kaip galima taip elgtis!!!?!?

I am writing this detailed complaint to share my horrific experience with Ryanair at London Stansted Airport on February 7, 2025, before Flight FR6199 to Hahn at 21:05. Ryanair's staff were aggressive, manipulative, and discriminatory, creating an unacceptable and humiliating situation that left my wife and me deeply distressed.

Discriminatory Treatment & Unjust Charges:

When my wife and I reached Gate 48, we noticed that every other female passenger was allowed to carry a handbag in addition to their main cabin bag. However, when my wife proceeded with the same, she was singled out and forced to pay £60 for her handbag, while others passed freely without additional charges.

We immediately asked fellow passengers if they had paid extra for their handbags, and every single one confirmed that they had not. This proves that Ryanair's baggage policy was selectively and unfairly enforced in our case, which is clear discrimination and a violation of fair customer treatment.

Aggressive Staff, Verbal Harassment & Public Humiliation:

When I politely questioned the charge and asked why my wife was being treated differently from other passengers, Ryanair's staff became extremely aggressive. They started shouting at us in front of everyone, creating an intimidating and embarrassing scene.

One blonde female employee went even further and publicly accused me of lying, loudly stating that I not my wife's husband. This was an unfounded, offensive, and completely inappropriate claim, and despite both my wife and I insisting otherwise, she mocked us in front of colleagues and passengers.

This public humiliation was unprofessional, unethical, and unacceptable. An airline should train its staff to assist passengers, not publicly shame them.

Manipulation, Threats & Possible Fraud:

In an effort to comply, I offered to place my wife's handbag inside my backpack, which would have fully adhered to Ryanair's baggage policy. However, the staff refused this reasonable solution, insisting that we had to pay the £60 charge.

They repeatedly threatened that we would not be allowed to board if we did not pay immediately. Feeling pressured, humiliated, and out of options, we were forced to pay.

Despite paying the fee under duress, we were denied a receipt for the payment. This raises serious concerns about fraudulent activity, as passengers should always receive a receipt for any additional charges. This unaccounted-for transaction was deeply suspicious and unprofessional.

Emotional & Physical Distress Caused by Ryanair's Staff:

Due to the aggressive intimidation, unfair treatment, and public shaming, my wife's blood pressure spiked dangerously high, leading to serious stress-related health issues. The entire situation was emotionally distressing and left us shaken.

Additionally, this was not just any flight for me. I was travelling for an official business trip as an invited speaker at the IoT Tech Expo in London, representing BMW as a Professor of Informatics & AI and Product Manager. Instead of preparing for my professional engagement, I was forced to endure harassment, threats, and intimidation at the hands of Ryanair's staff. This damaged my professional focus and negatively impacted my trip.

Ryanair Must Be Held Accountable!

This was not just an isolated case of bad customer service - this was outright harassment, discrimination, and unethical business behaviour. Ryanair's staff abused their authority, mistreated paying customers, and potentially engaged in fraudulent charging practices.

My Demands for Resolution:

1. Immediate refund of the £60 unjustly charged.
2. Formal disciplinary action against the responsible Ryanair employees, including Andrew Crane and the blonde female staff member.
3. A written apology from Ryanair, acknowledging the wrongful treatment and distress caused.
4. Compensation of £5,000 per person (£10,000 total) for the emotional distress, health impact, and reputational harm caused by Ryanair's unprofessional and aggressive behaviour.

Ryanair, Do You Think This Behaviour is Acceptable?

I demand an explanation from @Ryanair for why their staff feel entitled to mistreat and intimidate paying customers. How many more passengers have been bullied into paying unfair charges? How often do gate staff get away with this behaviour?

If Ryanair fails to respond appropriately, I will escalate this complaint to:

UK Civil Aviation Authority (CAA)
European Consumer Centre Germany (EVZ)
German Luftfahrt-Bundesamt (LBA)
Legal authorities for discrimination, harassment, and fraudulent business practices.

This must stop! Passengers deserve fairness, transparency, and respect - not threats and intimidation. Do not fly Ryanair if you expect to be treated fairly and with dignity!

#Ryanair #WorstCustomerService #Discrimination #Fraud #ConsumerRights #Scam #AvoidRyanair #AviationMistreatment

Hi. We were supposed to have a flight to Manchester on January 24, 2025.

We couldn't get on the flight because of a devastating and life-threatening storm. On Knock airport website, we found information that the flights may only start at 2:45 p.m., our flight was at 2:30 p.m. so we did not expect that the flight would be made. In addition, buses did not run and transportation was prohibited on the advice of the Guard and the institutions.

Please refund our money so that we don't have to send this email to the inspectorate.

Thanks. My details NEDELJKO SKENDER 6 millrace Crescent Donegal Town- VASILIJE SKENDER 6 millrace Crescent Donegal Town.