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Ryanair

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What is your customer experience with Ryanair?

Ryanair Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Ryanair has 1.8 star rating based on 1184 customer reviews. Consumers are mostly dissatisfied.

  • 19% of users would likely recommend Ryanair to a friend or colleague.

  • Rating Distribution
  • Pros: Cheap, Cheap flight, Cheap flights.
    Cons: Poor customer service, Customer service, Bad customer service.

View full overview ›

Media from reviews

Ryanair - Unable to retrieve booking
Ryanair - My brother bought ticket from Poland to London Stansted he can’t do check inRyanair - Complaint worst airlines , no customer service or considerations . They closed...Ryanair - Complaint worst airlines , no customer service or considerations .... - Image 2Ryanair - Missed flightRyanair - Query on bag that I am not fully understanding onlineRyanair - Trying to book seats not taking my bank card
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Top Ryanair Reviews

Positive Review

"Online banking issue"

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Helpful, professional Correct problem understanding and explanation what is the next step for issue solving

Critical Review

"I want to speak to a human about making sure I get onto my booked flight"

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You could answer the bloody phone!!! I spent hours talking to chatbot and got no answer to my question. All I want is to be assured I will get on my...

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Peter T Wug

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund problems

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Ryanair - Refund problems
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Updated by user Apr 27, 2025

Still no refund will never fly with Ryanair again total scammers

Updated by user Sep 02, 2024

I have emailed,called,and tried to go through customer Services time after time and time again to no avail or Success in getting my flight refund that I was faithfully promised that my refund would be back in my account within 5 business days and this was a Ryanair Supervisor at Shannon Airport,county Clair Southern Ireland that authorised a so called refund and even printed our new boarding passes out

Updated by user Sep 02, 2024

I have emailed,called,and tried to go through customer Services time after time and time again to no avail or Success in getting my flight refund that I was faithfully promised that my refund would be back in my account within 5 business days and this was a Ryanair Supervisor at Shannon Airport,county Clair Southern Ireland that authorised a so called refund and even printed our new boarding passes out

Original review Aug 03, 2024
Ryanair delayed the flight I was booked on with my wife. I contacted them with plenty of notice to change my flight to the next morning.

I was guaranteed I wouldn't be charged any extra for this, as it was their fault and a very late departure, and they recognised I would not be able to make it on time as I had no way to get there at the late change time. Our conversation was recorded and monitored, and they have it all on record and told me I wouldn't be charged any extra fees, either for a change of flight or for the price difference.

I would appreciate the money being refunded as soon as possible, as I have rent to pay. Regards, Peter Thompson.
View full review
Loss:
$180
Cons:
  • Fraudsters

Preferred solution: Full refund

1 comment
Guest

Get ready to anything happen, at any level with them. Despite their mostly not affordable, nor reasonable prices, they always find new ways to over charge you, extra, despite illegal practices.

Isabelle Jot

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sydney, New South Wales

I need to speak to somebody about a cancellation

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I would like to be able to speak to some person directt in Ryanair. I need to cancel the flights because my sister has gone into an age care Home and wont be able to travel to Paris.

View full review
Anthony R Ymf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mitcham, Merton

Missed flight

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Ryanair - Missed flight

When we went to book in at the desk, there was a massive queue. We were there about two and a half hours before our flight time.

I was concerned as it was getting close to our flight time. One of your floor assistants called out Exeter. When I went to see her, I informed her I was on the Exeter flight. She firmly told me to go back to my suitcase in the queue, which I did, and waited with my partner.

Meanwhile, we saw they opened, I believe, desk 65. About 10 people went to it; I think they were given correct information for the booking to Exeter. By the time we booked in and our case, we went straight to the flight desk, but the flight had left. Why wasn’t an announcement made to go to desk 65?

Why was I misinformed by the Ryanair assistant? My original booking number was AQYQTD. After missing our flight, I went back to the Ryanair desk, explained what happened, and I filled out a complaint form, P-193270. As there were no further flights out that day, I had to pay for two further seats costing 200 euros; I have the receipt.

I then had to collect my luggage. I was booked on the return flight FR2796 the following day.

View full review

User's recommendation: Impossible to try to speak to any customer assitent think about that before you book flights with them

D R M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mattighofen, Upper Austria

Complaint worst airlines , no customer service or considerations . They closed the boarding counter in gate 219 on 3rd June 2025 on me . Allowed 3 of my family members but closed boarding counter in m

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Ryanair - Complaint worst airlines , no customer service or considerations . They closed...
Ryanair - Complaint worst airlines , no customer service or considerations .... - Image 2

Today they have preponed the flight from 6:05 to 5:45 am and no information was given to us. No info was sent to us.

We just made it to the boarding gate; the two girls there were so inhumane. They allowed my family members to board and closed the counter on me though I was present over there. They are ruthless and racist, with no consideration for customers. Worst behavior.

They removed the wrong luggage from the flight and caused so much damage to us.

I will never travel with them again. Please do not do so, bros.

View full review
Loss:
$1000
Pros:
  • No pros
Cons:
  • All cons

Preferred solution: Full refund

User's recommendation: Do jot use Ryan Airlines

Domas S Rww

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Verified Reviewer

Flight problems

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Updated by user Apr 12, 2025

Sveiki, skridau su Jūsų oro linijomis ir manęs neįleido pavėlavus 4 minutes, gavau pirkti kita skrydį! Sumokėjau 400eur, kito skrydzio reikejo laukti visą naktį toks jūsų poelgis yra pasibaisetinas, visikai neatsizvelgta y klienta! Lipant y lektuva man pasidare blogai isejau y toleta

Updated by user Apr 12, 2025

Sveiki, skridau su Jūsų oro linijomis ir manęs neįleido pavėlavus 4 minutes, gavau pirkti kita skrydį! Sumokėjau 400eur, kito skrydzio reikejo laukti visą naktį toks jūsų poelgis yra pasibaisetinas, visikai neatsizvelgta y klienta! Lipant y lektuva man pasidare blogai isejau y toleta

Updated by user Apr 12, 2025

Sveiki, skridau su Jūsų oro linijomis ir manęs neįleido pavėlavus 4 minutes, gavau pirkti kita skrydį! Sumokėjau 400eur, kito skrydzio reikejo laukti visą naktį toks jūsų poelgis yra pasibaisetinas, visikai neatsizvelgta y klienta! Lipant y lektuva man pasidare blogai isejau y toleta

Updated by user Apr 12, 2025

Sveiki, skridau su Jūsų oro linijomis ir manęs neįleido pavėlavus 4 minutes, gavau pirkti kita skrydį! Sumokėjau 400eur, kito skrydzio reikejo laukti visą naktį toks jūsų poelgis yra pasibaisetinas, visikai neatsizvelgta y klienta! Lipant y lektuva man pasidare blogai isejau y toleta

Updated by user Apr 12, 2025

Sveiki, skridau su Jūsų oro linijomis ir manęs neįleido pavėlavus 4 minutes, gavau pirkti kita skrydį! Sumokėjau 400eur, kito skrydzio reikejo laukti visą naktį toks jūsų poelgis yra pasibaisetinas, visikai neatsizvelgta y klienta! Lipant y lektuva man pasidare blogai isejau y toleta

Updated by user Mar 31, 2025

Visiškai nieko nepadeda

Updated by user Mar 28, 2025

Company fixed the issue and I have been provided with full refund.

Original review Mar 28, 2025
sveiki, skridau su jusu oro linijomis ir manes neyleido pavelavus 4 minutes, gavau pirkti kita skrydi! Sumokejau 400eur, kito skrydzio reikeja laukti visa nakti toks jusu poelgis yra pasibaisetinas, visikai neatsizvelgta y klienta!

Lipant y lektuva man pasidare blogai isejau y toleta, gryzus pasake daktare, kad tai virusas, visus israsus issiimsiu ir taip nepaliksiu, nes buvo veluota tik kelios minutes! baisu kaip galima taip elgtis su zmonemis, man pasidare blogai!

su visomis instancijomis susiekta, pasake negalima taip elgtis! nuostolis 400eur uz kita skrydi ir dar praleista naktis oro uoste, visiskai nera jokio supratingumo, nepaliksiu sito ivikio taip:) mano drauge jau ilipo y lektuva ir jai leido gryzti atgal taipat atidejus skrydi, tai uztruko daug daugiau laiko, nesuprantu jusu sistemos, visikai nepateisintina ir pasibaistina kaip galima taip elgtis!!!?!?
View full review
Loss:
$500

Preferred solution: Full refund

Prof.Dr.Ahmed E

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bishops Stortford, England

Shocking Discrimination & Fraud by Ryanair at London Stansted – Avoid at All Costs!

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Contains 3 confidential files for company representatives
Updated by user Feb 24, 2025

Ryanair denies wrongdoing and refuses to address the selective rule enforcement or staff misconduct, instead referring to general baggage policy.

Original review Feb 09, 2025
I am writing this detailed complaint to share my horrific experience with Ryanair at London Stansted Airport on February 7, 2025, before Flight FR6199 to Hahn at 21:05. Ryanair's staff were aggressive, manipulative, and discriminatory, creating an unacceptable and humiliating situation that left my wife and me deeply distressed.

Discriminatory Treatment & Unjust Charges:

When my wife and I reached Gate 48, we noticed that every other female passenger was allowed to carry a handbag in addition to their main cabin bag. However, when my wife proceeded with the same, she was singled out and forced to pay £60 for her handbag, while others passed freely without additional charges.

We immediately asked fellow passengers if they had paid extra for their handbags, and every single one confirmed that they had not. This proves that Ryanair's baggage policy was selectively and unfairly enforced in our case, which is clear discrimination and a violation of fair customer treatment.

Aggressive Staff, Verbal Harassment & Public Humiliation:

When I politely questioned the charge and asked why my wife was being treated differently from other passengers, Ryanair's staff became extremely aggressive. They started shouting at us in front of everyone, creating an intimidating and embarrassing scene.

One blonde female employee went even further and publicly accused me of lying, loudly stating that I not my wife's husband. This was an unfounded, offensive, and completely inappropriate claim, and despite both my wife and I insisting otherwise, she mocked us in front of colleagues and passengers.

This public humiliation was unprofessional, unethical, and unacceptable. An airline should train its staff to assist passengers, not publicly shame them.

Manipulation, Threats & Possible Fraud:

In an effort to comply, I offered to place my wife's handbag inside my backpack, which would have fully adhered to Ryanair's baggage policy. However, the staff refused this reasonable solution, insisting that we had to pay the £60 charge.

They repeatedly threatened that we would not be allowed to board if we did not pay immediately. Feeling pressured, humiliated, and out of options, we were forced to pay.

Despite paying the fee under duress, we were denied a receipt for the payment. This raises serious concerns about fraudulent activity, as passengers should always receive a receipt for any additional charges. This unaccounted-for transaction was deeply suspicious and unprofessional.

Emotional & Physical Distress Caused by Ryanair's Staff:

Due to the aggressive intimidation, unfair treatment, and public shaming, my wife's blood pressure spiked dangerously high, leading to serious stress-related health issues. The entire situation was emotionally distressing and left us shaken.

Additionally, this was not just any flight for me. I was travelling for an official business trip as an invited speaker at the IoT Tech Expo in London, representing BMW as a Professor of Informatics & AI and Product Manager. Instead of preparing for my professional engagement, I was forced to endure harassment, threats, and intimidation at the hands of Ryanair's staff. This damaged my professional focus and negatively impacted my trip.

Ryanair Must Be Held Accountable!

This was not just an isolated case of bad customer service - this was outright harassment, discrimination, and unethical business behaviour. Ryanair's staff abused their authority, mistreated paying customers, and potentially engaged in fraudulent charging practices.

My Demands for Resolution:

1. Immediate refund of the £60 unjustly charged.
2. Formal disciplinary action against the responsible Ryanair employees, including Andrew Crane and the blonde female staff member.
3. A written apology from Ryanair, acknowledging the wrongful treatment and distress caused.
4. Compensation of £5,000 per person (£10,000 total) for the emotional distress, health impact, and reputational harm caused by Ryanair's unprofessional and aggressive behaviour.

Ryanair, Do You Think This Behaviour is Acceptable?

I demand an explanation from @Ryanair for why their staff feel entitled to mistreat and intimidate paying customers. How many more passengers have been bullied into paying unfair charges? How often do gate staff get away with this behaviour?

If Ryanair fails to respond appropriately, I will escalate this complaint to:

UK Civil Aviation Authority (CAA)
European Consumer Centre Germany (EVZ)
German Luftfahrt-Bundesamt (LBA)
Legal authorities for discrimination, harassment, and fraudulent business practices.

This must stop! Passengers deserve fairness, transparency, and respect - not threats and intimidation. Do not fly Ryanair if you expect to be treated fairly and with dignity!

#Ryanair #WorstCustomerService #Discrimination #Fraud #ConsumerRights #Scam #AvoidRyanair #AviationMistreatment
View full review
Loss:
$350
Cons:
  • Poor service
  • Hidden fees
  • Avoid ryanair

Preferred solution: Full refund

User's recommendation: Never again

1 comment
Guest

Another example of them, ruining your experience.

Cosette Bbs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cardiff, Wales

Confirmed on date flying

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Ryanair - Confirmed on date flying
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Updated by user May 29, 2025

I booked packages holiday, which my friend couldn't make the dates, so I changed flights but didn't change hotel, when I tried to changed the flight I had pay full ticket, whole I had already had a 2 tickets. Now they only want to refund 1 tickets, I can't fly on that dates, it's been booked. I'm still waiting for answer why customers service didn't offer me exchange the flights and paid out full price.

Original review May 14, 2025

Ref number YNZUPY

I booked a holiday and changed the date, holidays all-inclusive, you updated the flight but not hotel, I'm getting emails from hotel. Flying on 19th of May.

Reference number Said I'm flying on 16th June.

View full review

User's recommendation: I want a phone call from today and update me.

Raevyn Ybv

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Verified Reviewer
| map-marker Rome, Rome

Query on bag that I am not fully understanding online

Ryanair - Query on bag that I am not fully understanding online

I am checking in my bag and am wondering what size my bag has to be ... dimensions of 10kg bag when checking in. What the photo below is showing me is that I can bring bigger bags than that in the carry on for under seats.

View full review

User's recommendation: Two different dimensions on this picture below if there are two different dimensions.

Domas S Rww

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Problem flight

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Ryanair - Problem flight
Ryanair - Problem flight - Image 2
Ryanair - Problem flight - Image 3
Ryanair - Problem flight - Image 4
Updated by user Apr 16, 2025

no one answered

Original review Apr 14, 2025

Hello, your company is terrible, the staff is very unpleasant!!! I want you to contact me as soon as possible!!! I have already contacted other authorities!

+370********

View full review
Loss:
$450

Preferred solution: Full refund

User's recommendation: Close company

Vasilije S Raf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Flight Availability

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Ryanair - Flight Availability
Ryanair - Flight Availability - Image 2
Contains 4 confidential files for company representatives
Original review updated Jan 26, 2025

Hi. We were supposed to have a flight to Manchester on January 24, 2025.

We couldn't get on the flight because of a devastating and life-threatening storm. On Knock airport website, we found information that the flights may only start at 2:45 p.m., our flight was at 2:30 p.m. so we did not expect that the flight would be made. In addition, buses did not run and transportation was prohibited on the advice of the Guard and the institutions.

Please refund our money so that we don't have to send this email to the inspectorate.

Thanks. My details NEDELJKO SKENDER 6 millrace Crescent Donegal Town- VASILIJE SKENDER 6 millrace Crescent Donegal Town.

View full review
Loss:
$250

Preferred solution: Full refund

User's recommendation: Really watch out for the flights because this company will do anything to keep your money..

Anonymous
map-marker Manchester, England

They have made the carryon Bag size smaller than what is the acceptable size sold in major store that stipulate they sell the lawful carryon size. Ryanair are just penny stealing from internationsl

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They have made the carryon Bag size smaller than what is the acceptable size sold in...

I purchased a lawful size carryon bag. But Ryan sir would not allow it said it was too big for their nackinin .

They made me pay 75 GBP this was Manchester airport yesterday from Prague larger bags were accepted.

This company was just not understanding in any way. Just wanted to fine you .never fly either them ever again!!!

View full review

User's recommendation: Please please don’t think you bag will fit their altered bag size measuring units. They have put blue and yellow labels to. Cut down the size.

Chloie Jrd
map-marker Dublin, Leinster

Unable to retrieve booking

Ryanair - Unable to retrieve booking

Reservation YSI7NM booked on Sat 7/6/25. At final stage of booking I get message - something went wrong!

Money paid and I cannot access my booking from my Ryanair portal or my booking.

Email: lynchmaryp@***.com.

Flight Shannon Krakow return 24 to 27 June 2025. Thanks Mary Lynch

View full review
Mary W Xgf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Birr, County Offaly

Bag check in horrendous

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Ryanair - Bag check in horrendous

I paid priority , 40 euro each way to carry on a ten kg. It did not fit by so had to pay 75 euro to a rude Ryanair employee who told me to call someone to pay it for me when I suggested I might not have the money.

I then on my return had to pay another 35 euro. 190 euro to carry an 8kg bag as I weighed it. Two elder people had to pay 150 and again not treated with kindness.

I have used Ryanair all my life, I have respect for their policies,7 but common sense should go both ways. I did not have any problem with any of the lovely staff on board.

View full review

User's recommendation: Put everything in the hold as priority means nothing any more.

Galo Dgf
map-marker Slough, Slough

My brother bought ticket from Poland to London Stansted he can’t do check in

Ryanair - My brother bought ticket from Poland to London Stansted he can’t do check in

My brother bought return tickets from London Sunset to Poland 19th of May at 19.15 pm and Poland to London Stansted 6 th of June He cannot do a check-in because it seems like you got technical problem or something it is wrong

My brother he cant speak English

What can he do ?

Kind regards

Michalina

View full review

Airline Expert Talks

Airlines making masks optional | How to travel safely this season?

Airlines making masks optional | How to travel safely this season?

May 25, 2020

Is it safe to not wear a mask on a plane? Jamie Larounis, a travel expert with The Forward Cabin, explains the new mask-optional policy, its impact on airlines and passengers, and whether COVID testing is required.

Jamie Larounis
Jamie Larounis

Jamie Larounis is a travel industry analyst with the Upgraded Points who shares tips on hotels, airlines, trains, and loyalty programs.

Geraldine C Hvs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gorteen, Sligo

Refund due to broken foot didn’t answer the phone

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Ryanair - Refund due to broken foot didn’t answer the phone
Ryanair - Refund due to broken foot didn’t answer the phone - Image 2
Ryanair - Refund due to broken foot didn’t answer the phone - Image 3
Ryanair - Refund due to broken foot didn’t answer the phone - Image 4
Ryanair - Refund due to broken foot didn’t answer the phone - Image 5

My daughter had an accident in dancing and broke her bone in her foot. I'm due to travel on the 28th of March and return on the 29th of March, and the doctor said she has to wear a boot and use crutches as well, and cannot travel.

Could you please help me out and give us a refund? I have the letter here and pictures of her wearing the boot.

View full review
Pros:
  • Hopefully i can get this issue resolved fast

Preferred solution: Full refund

Anonymous
map-marker Dublin, Leinster

Trying to book seats not taking my bank card

Ryanair - Trying to book seats not taking my bank card

Trying to book in a seat and its not taking my card after trying 3 different cards and still nothing happening and after trying to log in to the computer and still nothing happening

View full review

User's recommendation: This is what’s happening when I try to book my seats

Anonymous
map-marker Dublin, Leinster

Trying to book seats not taking my bank card

Ryanair - Trying to book seats not taking my bank card

Will not take any bank card to book my seats trying all different way to pay but noting happing call me on 086055****please help

View full review

User's recommendation: Can’t pay for my sest

About

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Ryanair Denmark

Summary

Ryanair is Europe's largest low fares airline. The company operates 32 bases and 800+ low fare routes across 26 countries, connecting 146 destinations since 1985. As of May 2009 Ryanair operated a fleet of 190 new Boeing 737-800 aircraft with firm orders for a further 102 new aircraft . Ryanair currently employs a team of more than 6,000 people. The customer service of the company is available at 0818 30 30 30. Company's lines are open Monday through Friday from 9:00 to 17:45 GMT. If one has problems using the site or needs assistance when booking online and would like to speak to an agent he should call 1550 92 70 30 (at 0.95 per minute).

Ryanair reviews and complaints

Ryanair is ranked 148 out of 926 in Airlines and Air Transport category

Area Served

Europe, UK

Payment Methods

MasterCard

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