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Ryanair

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What is your customer experience with Ryanair?

Ryanair Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Ryanair has 1.8 star rating based on 1165 customer reviews. Consumers are mostly dissatisfied.

  • 19% of users would likely recommend Ryanair to a friend or colleague.

  • Rating Distribution
  • Pros: Cheap, Cheap flight, Cheap flights.
    Cons: Poor customer service, Customer service, Bad customer service.

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Media from reviews

They have made the carryon Bag size smaller than what is the acceptable size sold in...
Ryanair - Confirmed on date flyingRyanair - Confirmed on date flying - Image 2Ryanair - Confirmed on date flying - Image 3Ryanair - Lost propertyRyanair - Problem flightRyanair - Problem flight - Image 2
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Top Ryanair Reviews

Positive Review

"My reserved seat to Tenerife on flight booking number 018CMB is not listed on my booking ref."

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I had my issue resolved to my satisfaction. Lilian was very nice helpful and professional. I am very grateful. User's recommendation: Perseverance. When you...

Critical Review

"Want to change flights for a year from now"

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I need to speak to somebody and the line went dead. I want to change my flights to the same time next year.

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Peter T Wug

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund problems

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Ryanair - Refund problems
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Updated by user Apr 27, 2025

Still no refund will never fly with Ryanair again total scammers

Original review Aug 03, 2024
Ryanair delayed the flight I was booked on with my wife. I contacted them with plenty of notice to change my flight to the next morning.

I was guaranteed I wouldn't be charged any extra for this, as it was their fault and a very late departure, and they recognised I would not be able to make it on time as I had no way to get there at the late change time. Our conversation was recorded and monitored, and they have it all on record and told me I wouldn't be charged any extra fees, either for a change of flight or for the price difference.

I would appreciate the money being refunded as soon as possible, as I have rent to pay. Regards, Peter Thompson.
View full review
Loss:
$180
Cons:
  • Fraudsters

Preferred solution: Full refund

1 comment
Guest

Get ready to anything happen, at any level with them. Despite their mostly not affordable, nor reasonable prices, they always find new ways to over charge you, extra, despite illegal practices.

Gaelen Zpl
map-marker Barcelona, Barcelona

Difficulty checking in

Cannot check in nobody to talk to before I was charged £55 each getting here disgrace can somebody please call me?

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Domas S Rww

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Verified Reviewer

Flight problems

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Updated by user Mar 31, 2025

Visiškai nieko nepadeda

Original review Mar 28, 2025
sveiki, skridau su jusu oro linijomis ir manes neyleido pavelavus 4 minutes, gavau pirkti kita skrydi! Sumokejau 400eur, kito skrydzio reikeja laukti visa nakti toks jusu poelgis yra pasibaisetinas, visikai neatsizvelgta y klienta!

Lipant y lektuva man pasidare blogai isejau y toleta, gryzus pasake daktare, kad tai virusas, visus israsus issiimsiu ir taip nepaliksiu, nes buvo veluota tik kelios minutes! baisu kaip galima taip elgtis su zmonemis, man pasidare blogai!

su visomis instancijomis susiekta, pasake negalima taip elgtis! nuostolis 400eur uz kita skrydi ir dar praleista naktis oro uoste, visiskai nera jokio supratingumo, nepaliksiu sito ivikio taip:) mano drauge jau ilipo y lektuva ir jai leido gryzti atgal taipat atidejus skrydi, tai uztruko daug daugiau laiko, nesuprantu jusu sistemos, visikai nepateisintina ir pasibaistina kaip galima taip elgtis!!!?!?
View full review
Loss:
$500

Preferred solution: Full refund

Prof.Dr.Ahmed E

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Verified Reviewer
| map-marker Bishops Stortford, England

Shocking Discrimination & Fraud by Ryanair at London Stansted – Avoid at All Costs!

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Contains 3 confidential files for company representatives

I am writing this detailed complaint to share my horrific experience with Ryanair at London Stansted Airport on February 7, 2025, before Flight FR6199 to Hahn at 21:05. Ryanair's staff were aggressive, manipulative, and discriminatory, creating an unacceptable and humiliating situation that left my wife and me deeply distressed.

Discriminatory Treatment & Unjust Charges:

When my wife and I reached Gate 48, we noticed that every other female passenger was allowed to carry a handbag in addition to their main cabin bag. However, when my wife proceeded with the same, she was singled out and forced to pay £60 for her handbag, while others passed freely without additional charges.

We immediately asked fellow passengers if they had paid extra for their handbags, and every single one confirmed that they had not. This proves that Ryanair's baggage policy was selectively and unfairly enforced in our case, which is clear discrimination and a violation of fair customer treatment.

Aggressive Staff, Verbal Harassment & Public Humiliation:

When I politely questioned the charge and asked why my wife was being treated differently from other passengers, Ryanair's staff became extremely aggressive. They started shouting at us in front of everyone, creating an intimidating and embarrassing scene.

One blonde female employee went even further and publicly accused me of lying, loudly stating that I not my wife's husband. This was an unfounded, offensive, and completely inappropriate claim, and despite both my wife and I insisting otherwise, she mocked us in front of colleagues and passengers.

This public humiliation was unprofessional, unethical, and unacceptable. An airline should train its staff to assist passengers, not publicly shame them.

Manipulation, Threats & Possible Fraud:

In an effort to comply, I offered to place my wife's handbag inside my backpack, which would have fully adhered to Ryanair's baggage policy. However, the staff refused this reasonable solution, insisting that we had to pay the £60 charge.

They repeatedly threatened that we would not be allowed to board if we did not pay immediately. Feeling pressured, humiliated, and out of options, we were forced to pay.

Despite paying the fee under duress, we were denied a receipt for the payment. This raises serious concerns about fraudulent activity, as passengers should always receive a receipt for any additional charges. This unaccounted-for transaction was deeply suspicious and unprofessional.

Emotional & Physical Distress Caused by Ryanair's Staff:

Due to the aggressive intimidation, unfair treatment, and public shaming, my wife's blood pressure spiked dangerously high, leading to serious stress-related health issues. The entire situation was emotionally distressing and left us shaken.

Additionally, this was not just any flight for me. I was travelling for an official business trip as an invited speaker at the IoT Tech Expo in London, representing BMW as a Professor of Informatics & AI and Product Manager. Instead of preparing for my professional engagement, I was forced to endure harassment, threats, and intimidation at the hands of Ryanair's staff. This damaged my professional focus and negatively impacted my trip.

Ryanair Must Be Held Accountable!

This was not just an isolated case of bad customer service - this was outright harassment, discrimination, and unethical business behaviour. Ryanair's staff abused their authority, mistreated paying customers, and potentially engaged in fraudulent charging practices.

My Demands for Resolution:

1. Immediate refund of the £60 unjustly charged.

2. Formal disciplinary action against the responsible Ryanair employees, including Andrew Crane and the blonde female staff member.

3. A written apology from Ryanair, acknowledging the wrongful treatment and distress caused.

4. Compensation of £5,000 per person (£10,000 total) for the emotional distress, health impact, and reputational harm caused by Ryanair's unprofessional and aggressive behaviour.

Ryanair, Do You Think This Behaviour is Acceptable?

I demand an explanation from @Ryanair for why their staff feel entitled to mistreat and intimidate paying customers. How many more passengers have been bullied into paying unfair charges? How often do gate staff get away with this behaviour?

If Ryanair fails to respond appropriately, I will escalate this complaint to:

UK Civil Aviation Authority (CAA)

European Consumer Centre Germany (EVZ)

German Luftfahrt-Bundesamt (LBA)

Legal authorities for discrimination, harassment, and fraudulent business practices.

This must stop! Passengers deserve fairness, transparency, and respect - not threats and intimidation. Do not fly Ryanair if you expect to be treated fairly and with dignity!

#Ryanair #WorstCustomerService #Discrimination #Fraud #ConsumerRights #Scam #AvoidRyanair #AviationMistreatment

View full review
Loss:
$350
Cons:
  • Avoid ryanair
  • Poor service
  • Unfair policies

Preferred solution: Full refund

User's recommendation: Never again

1 comment
Guest

Another example of them, ruining your experience.

Cosette Bbs

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Verified Reviewer
| map-marker Cardiff, Wales

Confirmed on date flying

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Ryanair - Confirmed on date flying
Ryanair - Confirmed on date flying - Image 2
Ryanair - Confirmed on date flying - Image 3

Ref number YNZUPY

I booked a holiday and changed the date, holidays all-inclusive, you updated the flight but not hotel, I'm getting emails from hotel. Flying on 19th of May.

Reference number Said I'm flying on 16th June.

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User's recommendation: I want a phone call from today and update me.

Domas S Rww

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Verified Reviewer

Problem flight

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Ryanair - Problem flight
Ryanair - Problem flight - Image 2
Ryanair - Problem flight - Image 3
Ryanair - Problem flight - Image 4
Updated by user Apr 16, 2025

no one answered

Original review Apr 14, 2025

Hello, your company is terrible, the staff is very unpleasant!!! I want you to contact me as soon as possible!!! I have already contacted other authorities!

+370********

View full review
Loss:
$450

Preferred solution: Full refund

User's recommendation: Close company

Vasilije S Raf

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Verified Buyer
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Verified Reviewer

Flight Availability

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Ryanair - Flight Availability
Ryanair - Flight Availability - Image 2
Contains 4 confidential files for company representatives
Original review updated Jan 26, 2025

Hi. We were supposed to have a flight to Manchester on January 24, 2025.

We couldn't get on the flight because of a devastating and life-threatening storm. On Knock airport website, we found information that the flights may only start at 2:45 p.m., our flight was at 2:30 p.m. so we did not expect that the flight would be made. In addition, buses did not run and transportation was prohibited on the advice of the Guard and the institutions.

Please refund our money so that we don't have to send this email to the inspectorate.

Thanks. My details NEDELJKO SKENDER 6 millrace Crescent Donegal Town- VASILIJE SKENDER 6 millrace Crescent Donegal Town.

View full review
Loss:
$250

Preferred solution: Full refund

User's recommendation: Really watch out for the flights because this company will do anything to keep your money..

Anonymous
map-marker Manchester, England

They have made the carryon Bag size smaller than what is the acceptable size sold in major store that stipulate they sell the lawful carryon size. Ryanair are just penny stealing from internationsl

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They have made the carryon Bag size smaller than what is the acceptable size sold in...

I purchased a lawful size carryon bag. But Ryan sir would not allow it said it was too big for their nackinin .

They made me pay 75 GBP this was Manchester airport yesterday from Prague larger bags were accepted.

This company was just not understanding in any way. Just wanted to fine you .never fly either them ever again!!!

View full review

User's recommendation: Please please don’t think you bag will fit their altered bag size measuring units. They have put blue and yellow labels to. Cut down the size.

Mary W Xgf

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Verified Reviewer
| map-marker Birr, County Offaly

Bag check in horrendous

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Ryanair - Bag check in horrendous

I paid priority , 40 euro each way to carry on a ten kg. It did not fit by so had to pay 75 euro to a rude Ryanair employee who told me to call someone to pay it for me when I suggested I might not have the money.

I then on my return had to pay another 35 euro. 190 euro to carry an 8kg bag as I weighed it. Two elder people had to pay 150 and again not treated with kindness.

I have used Ryanair all my life, I have respect for their policies,7 but common sense should go both ways. I did not have any problem with any of the lovely staff on board.

View full review

User's recommendation: Put everything in the hold as priority means nothing any more.

Geraldine C Hvs

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Verified Reviewer
| map-marker Gorteen, Sligo

Refund due to broken foot didn’t answer the phone

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Ryanair - Refund due to broken foot didn’t answer the phone
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Ryanair - Refund due to broken foot didn’t answer the phone - Image 3
Ryanair - Refund due to broken foot didn’t answer the phone - Image 4
Ryanair - Refund due to broken foot didn’t answer the phone - Image 5

My daughter had an accident in dancing and broke her bone in her foot. I'm due to travel on the 28th of March and return on the 29th of March, and the doctor said she has to wear a boot and use crutches as well, and cannot travel.

Could you please help me out and give us a refund? I have the letter here and pictures of her wearing the boot.

View full review
Pros:
  • Hopefully i can get this issue resolved fast

Preferred solution: Full refund

Lashana Tue
map-marker Sant Fruitos De Bages, Barcelona

Lost property

Ryanair - Lost property

I have lost property toiletry bag with a lot of stuff aftershave etc I have detached detail of flights had a lot of my stuff in bag.

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Vikramjit S Dnh

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Verified Reviewer
| map-marker Warrington, Warrington

My Ryanair flight FR 1792 from Luxembourg to Lisbon is missing and wrong info by staff

My Ryanair flight FR 1792 from Luxembourg to Lisbon is missing and wrong info by staff

I was supposed to go from Luxembourg to Lisbon but I don't know why I missed my flight because I have 4 years of experience traveling all over Europe, I have never missed a flight, like every time I reach my flight on time, the staff told me gate number B 10, I kept waiting there, then I asked a security person there, they said that your flight is from gate no. A 19 but by then it was late, my flight had already taken off, so I request that my money be refunded or my flight ticket be rebooked, I am still waiting at Luxembourg airport.

View full review
Andriqna D

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Verified Reviewer
| map-marker Sofia, Sofia-Grad

REFUND

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Ryanair - REFUND

I was supposed to get a refund from 09.02.25 and until this day, I'm still waiting for 22.02.25 because I was charged without reason. There is still nothing.

I will never, ever use Ryanair. Thank you very much for wasting my time and money.

View full review
Loss:
$110
Pros:
  • Non
Cons:
  • No legit customer service only robot chat unacceptable

Preferred solution: Full refund

Anonymous
map-marker Fes, Fes

Loss of paid seat

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Ryanair - Loss of paid seat
Ryanair - Loss of paid seat - Image 2
Ryanair - Loss of paid seat - Image 3

Losing a paid seat has caused me a lot of harm, being away from my family and comfort. When I asked a flight attendant, she told me that my plane had been changed and that this number was not on the plane at all.

View full review

User's recommendation: Do not reserve seats

Airline Expert Talks

Airlines making masks optional | How to travel safely this season?

Airlines making masks optional | How to travel safely this season?

May 25, 2020

Is it safe to not wear a mask on a plane? Jamie Larounis, a travel expert with The Forward Cabin, explains the new mask-optional policy, its impact on airlines and passengers, and whether COVID testing is required.

Jamie Larounis
Jamie Larounis

Jamie Larounis is a travel industry analyst with the Upgraded Points who shares tips on hotels, airlines, trains, and loyalty programs.

Aldrin Hsy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dublin, Leinster

Have to split and change the flight

Ryanair - Have to split and change the flight

We are flying 4 people on 30th of March , one person can flight on that day only, other 3 persons have to change the flight to another day

View full review
Kalon Cwk
map-marker Dublin, Leinster

Cancel flight

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Ryanair - Cancel flight

Cancel my holiday flight Cancel my holiday flight Cancel my holiday flight Cancel my holiday Cancel my holiday flight

View full review

User's recommendation: Cancel flight

Consepcion Eel

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Verified Reviewer
| map-marker Mairena Del Aljarafe, Seville

Refund accepted then denied

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Cannot connect to person Terrible

Dear Sir/Madame

My name is Derek Kiely and I am a regular Ryanair Customer. I am usually full of praise for the Airline and defend you because I have always had good experiences over many years, but on this occasion I cannot accept or defend what is a very poor decision.

I made a mistake of double booking a flight for my son Derek Kiely Jnr late on the the 1st of March for an early flight the next morning.

Please note that I made the Booking at nearly 11am for a flight from Cork to Malaga the next morning at 5.40am.

I have spoken on the phone with a Ryan Air Customer Support Assistant who told me that the refund was approved (Call is Recorded) and would be directed to my account in 7 to 10 working days.

Chatted with Ramona and Filipe and they both said that it was escalated for quick refund to my Bank Account.

Ok today I(14/04/2025) (9.05am) I wanted to know what the delay was. I was told after 3 members of Ryanair Staff that the refund was on its way that now the Refund was denied, because I didn't contact Ryanair Customer Service before the flight.

IT WAS NOT POSSIBLE to contact anyone at Ryanair Customer Service because the Double Booking was done after 10pm and the flight was at 5.40am the following morning.

Custome Support was NOT available to me, so how the *** do I do that if it is closed.

I am a loyal and genuine customer. I have booked several flights this year and have more booked in the future, but this is not good and I am very happy

The amount I feel I am 100% entitled to is 120.19.

My name is Derek Kiely and the booking reference numbers are

N2L3TX. and H1EV8R

Please, let's have some common sense here.

Derek Kiely

Derek Kiely

EBSA

Media Officer and Freelance News Journalist

00353-8*-***7-901

View full review

About

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Summary

Ryanair is Europe's largest low fares airline. The company operates 32 bases and 800+ low fare routes across 26 countries, connecting 146 destinations since 1985. As of May 2009 Ryanair operated a fleet of 190 new Boeing 737-800 aircraft with firm orders for a further 102 new aircraft . Ryanair currently employs a team of more than 6,000 people. The customer service of the company is available at 0818 30 30 30. Company's lines are open Monday through Friday from 9:00 to 17:45 GMT. If one has problems using the site or needs assistance when booking online and would like to speak to an agent he should call 1550 92 70 30 (at 0.95 per minute).

Ryanair reviews and complaints

Ryanair is ranked 149 out of 911 in Airlines and Air Transport category

Area Served

Europe, UK

Payment Methods

MasterCard

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