Ryanair Reviews
Ryanair Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ryanair has a 1.8 star rating from 859 reviews. 19% would recommend. Rating distribution shows 80% unfavorable, 12% positive. 54% say Ryanair should improve its customer service and 48% say they will not use Ryanair again.
Key Takeaways for Future Customers
- Ryanair reviews highlight very low satisfaction despite cheap fares.
- Expect difficulty reaching a human; phone and chatbot issues recur.
- Be prepared for booking and check-in problems when traveling.
Negative Feedback / Risk Areas
- Widespread customer service failures and dropped calls.
- Frequent refund delays and refund requests unresolved.
- Billing and overcharge complaints, confusing exchange and cancellation policy.
Positive Feedback
Users cite cheap flights as a pro, though some reviews note price level concerns alongside service issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ryanair has a 1.8 star rating from 859 reviews. 19% would recommend. Rating distribution shows 80% unfavorable, 12% positive. 54% say Ryanair should improve its customer service and 48% say they will not use Ryanair again.
Key Takeaways for Future Customers
- Ryanair reviews highlight very low satisfaction despite cheap fares.
- Expect difficulty reaching a human; phone and chatbot issues recur.
- Be prepared for booking and check-in problems when traveling.
Negative Feedback / Risk Areas
- Widespread customer service failures and dropped calls.
- Frequent refund delays and refund requests unresolved.
- Billing and overcharge complaints, confusing exchange and cancellation policy.
Positive Feedback
Users cite cheap flights as a pro, though some reviews note price level concerns alongside service issues.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Milan, Province Of Milan
Horrible customer service
The reviewer tried to contact the company before posting this review.
Your customer service sucks. I keep trying to get a live person and get nothing but recordings. I will never use Ryanair again.
Preferred solution: Boarding pass online
Brighton, England
Planes and dirty, air staff untidy..squashed up like sardines in a can..
My suitcase arrived a day late with a wheel missing on holiday...would help if they paid for the suitcase i had to buy to replace that one!
User's recommendation: Dont use ryan air..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy seats were changed on me
The reviewer tried to contact the company before posting this review.
Just make sure that they don’t change your seating after paying for them
Put us all back in our original seats as we're all nervous flyers, and we would like to sit together, please.
Preferred solution: I would like to be put back in my original seats please
User's recommendation: To make sure you’re sitting together
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Welling, Bexley
Awful
Cant speak to anyone, chatbox is shocking, constantly points you to the FAQ's which are rubbish and phoneline just constantly cuts you off
Preferred solution: Better service
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bucharest, Bucharest
I need to speek with a human about my problem with Ryanair employ and aplication.
The reviewer tried to contact the company before posting this review.
I give up
During the call, I selected option 1 for English, but after the system listed the seven available languages, the call was automatically disconnected.Not once, every time!
I was unable to speak to anyone. The call ended after I selected option 1 for English. I tried several times, and the same thing happened every time.
- I have not been able to speak to a real person
Preferred solution: I would like to explain my problem to a human agent.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Athenry, County Galway
Complaint
The reviewer tried to contact the company before posting this review.
No one contacted me
I need to speak to an agent and I cannot get in contact with even one human. Please contact me on 087 964****
Preferred solution: Someone to speak to asap
User's recommendation: At this moment, never!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Parma, Province Of Parma
We called and tried to book 2tickets husband and wife. One was confirmed on fr585 confirmation number n9G5ux
The reviewer tried to contact the company before posting this review.
Cant book a flight. Tried to book 2tickets husband and wife got 1conf number n9G5ux. For one ticket not for second cant get a response on ticket number 2
User's recommendation: No
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFlight delay on return home
The reviewer tried to contact the company before posting this review.
Our flight was delayed over 4 hours, and the claims department is saying there's no compensation, which is disappointing. How can you cause such a delay in the early hours and pay nothing?
Preferred solution: Compensation for the 4 hour delay
Galway, County Galway
Resolved: Mistype first name
The reviewer tried to contact the company before posting this review.
The Call was dropped when putting in which language you wished to speak to someone to in. Never spoke to anyone
Kildare, Co Kildare
Because I’m ringing all morning and no no one will answer the phone
The reviewer tried to contact the company before posting this review.
Need to check out the wrong spellings on the surname. I need to recheck that, and I would appreciate it if I could speak to an agent directly, as my flight is tonight.
Preferred solution: Help
Rochdale, Rochdale
I need help with my booking
The reviewer tried to contact the company before posting this review.
- - Party of 10 seeks to change a Lanzarote 2027 trip after a relative's death at the resort.
- - The airline won't assist, demanding £1,300 upfront.
After booking our family holiday for 10 of us to Lanzarote for 2027, tragically my daughter-in-law's nephew died on 4th September 2026 at the same resort. So understandably, we don't want to go to that resort and have asked Ryanair to help change our flights. We have already paid 2 grand off our all-inclusive package holiday, and Ryanair refuses to help change our flights and is demanding £1300 up front to make the required changes to our holiday!
- Do not refund at all or change flights only at an extortionate cost
Preferred solution: I would like to get my flights changed to our new destination including our seats we paid for together
User's recommendation: Avoid Ryan air
Dublin, Leinster
I can not check on line
The reviewer tried to contact the company before posting this review.
I received an error when I checked online.
My booking is H5RY5X.
And L6QQMX.
I updated the app, I cleared cookies, and deleted data, but I still receive an error.
I tried to call a few times to customer service, but there was no connection.
Can you help me with my issue?
My email:
macesanu.viorel@***.com
My phone no: 003538****5674.
Thanks.
Preferred solution: Chek in
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brentwood, New York
Terrible service
Was credited but is still in litigation. Not sure what will happen
I was treated poorly by the staff at the airport. I was humiliated and embarrassed in front of everyone and overcharged.
I had paid for premier seating and one suitcase, but they made me pay again for the suitcase, which they did not check in, and I was held up for no reason, being the last to board the plane. I felt violated and discriminated against.
It was a terrible experience! I would love to speak to a representative.
- No pros at all
- Terrible service
- Treated unfairly
- Over charged
User's recommendation: DO NOT USE
Ryanair is a disgrace. There is essentially no real customer support by phone, changing bookings is unnecessarily difficult if not impossible, exchange rates are inflated, and they charge extra fees for almost every online modification.
Airline Expert Talks
Airlines making masks optional | How to travel safely this season?
Is it safe to not wear a mask on a plane? Jamie Larounis, a travel expert with The Forward Cabin, explains the new mask-optional policy, its impact on airlines and passengers, and whether COVID testing is required.
Jamie Larounis is a travel industry analyst with the Upgraded Points who shares tips on hotels, airlines, trains, and loyalty programs.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbout my flight
The reviewer tried to contact the company before posting this review.
I have booked my flight with eDream, and you guys sent me an email saying you need to verify my identity.
Preferred solution: Not too pay extra money when i go for my flight ,they say in the email if I don’t verify my identity my have to pay 55£
Totana, Murcia
Can not get in to booking.
The reviewer tried to contact the company before posting this review.
No answer!!! Never going to go with Ryanair again.
And we tell plenty of others not to either. A joke!!!
- Joke
Preferred solution: In to my booking
User's recommendation: NONE
Dublin, Leinster
Lost booking reference number
The reviewer tried to contact the company before posting this review.
No reply, just asked if I wanted to speak with an agent in my preferred language and when I pressed 1 for English call just cancelled
- Economic
- Lack of direct contact
Preferred solution: A lost booking reference number
About
Ryanair is Europe's largest low fares airline. The company operates 32 bases and 800+ low fare routes across 26 countries, connecting 146 destinations since 1985. As of May 2009 Ryanair operated a fleet of 190 new Boeing 737-800 aircraft with firm orders for a further 102 new aircraft . Ryanair currently employs a team of more than 6,000 people. The customer service of the company is available at 0818 30 30 30. Company's lines are open Monday through Friday from 9:00 to 17:45 GMT. If one has problems using the site or needs assistance when booking online and would like to speak to an agent he should call 1550 92 70 30 (at 0.95 per minute).
Ryanair is ranked 162 out of 1087 in Airlines and Air Transport category
Europe, UK
Brands Related to Ryanair
Companies Similar to Ryanair
Easyjet
“Our flight was cancelled on 30th August 2026 and there was no- one to advise us on what to do next. We...“
Aer Lingus
“I had to hold on the phone for almost 2 hrs. The lady that answered was great, but my bank blocked my...“
Wizz Air
“My flights delayed and I would like to know if this is still delayed and what time will I still need to...“
Vueling Airline
“Hi there, I will be boarding the below plane however I am stuck in the M25 traffic for the last 2 and a...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation
The phone number is usless, it only points you to chat bot or the web site. Chat bot is usless it only points you to the web site.